Frequently asked questions
Who runs Neuro Love?
Where does my data go?
How do I book an event
To book an event go to the events page. Scroll down and choose the event you would like to book by clicking on it. The dates available will then show on the menu. You then choose a time and enter your details. Press ‘book now’ and then you have made the booking. You should receive a confirmation email.
I need some more support, where can I go?
View a list of organisations to help at our Self-Help page.
What do you consent to when booking onto a session?
When you’re using the Neuro Love platform to look for resources and activities, we don’t ask for any information about you. However, if you decide to book onto any of the Neuro Love group activities or Mentor, Coaching and Therapy sessions we will ask you for some basic information about yourself. The information we collect from you and others that book sessions, helps us to know how many people want sessions, their age, the area where they live, if they have a Social Worker or are linked to Social Services, their gender, their ethnicity, their email and telephone contact details.
This information (also called ‘data’) helps us to understand how to improve the service to make sure other young people like you, get the right support.
If during the course of getting to know you (during the Group, Mentor, Coaching or Therapy sessions) we become concerned about your safety, or that of someone around you, we will talk to you about getting support from external organisations who can help keep you and those around you safe from danger.
We will always try to speak to you before getting other organisations involved, but part of our legal duty is to protect you from danger, so where this is not possible, we may have to do this before informing you.
We will ask for your consent to share your contact information with the organisation(s) that we refer you to for extra support and where possible we will ensure that we not only keep you informed of the actions we intend to take but also agree these steps with you.
If you have any further questions regarding how we process, store and manage the information you share with us, please don’t hesitate to get in touch with any of our team members.