your

questions

Frequently asked questions

Who runs Neuro Love?

Neuro Love is run by an organisation called Chanua Ltd. Chanua are based in Liverpool, UK and run a range of projects mainly related to health, mental health and wellbeing. Chanua also hosts Neuro Champions which is a project that supports young people to learn about their brains and mental health through games and play and we work with schools, local authorities and the National Health Service (NHS). Passionate about creating services that could be accessible for people, both Chanua and Neuro Champions were founded by  Naomi Mwasambili and Megan Charles, who have many years experience working in psychology and mental health projects and they have a team of qualified people who work with them in various roles on the Neuro Love website. You can see more about Chanua here www.chanua.co.uk or Neuro Champions here www.neurochampions.com

Where does my data go?

When using the Neuro Love platform to look for resources and activities we don’t ask for any information about you. Some things called cookies are used However, if you decide to book onto any of the Neuro Love group activities or Mentor, Coaching and Therapy sessions we will ask you for some basic information about yourself. The information we collect from you and others that book sessions, helps us to know how many people want sessions, their age, the area where they live, if they have a Social Worker or are linked to Social Services, their gender, their ethnicity and email or telephone contact details.

To view more information about your data, this can all be found in our Privacy Policy.

How do I book an event

To book an event go to the events page. Scroll down and choose the event you would like to book by clicking on it. The dates available will then show on the menu. You then choose a time and enter your details. Press ‘book now’ and then you have made the booking. You should receive a confirmation email.

I need some more support, where can I go?

We know at times is can be hard and we do not know where to turn. But remember there are many people out there to help and support you. If you are finding you may need some extra support you can find information below about services that are available. If you get stuck chat to one of our social therapists who will signpost you to the right place.

 
View a list of organisations to help at our Self-Help page.

What do you consent to when booking onto a session?

When you’re using the Neuro Love platform to look for resources and activities, we don’t ask for any information about you. However, if you decide to book onto any of the Neuro Love group activities or Mentor, Coaching and Therapy sessions we will ask you for some basic information about yourself. The information we collect from you and others that book sessions, helps us to know how many people want sessions, their age, the area where they live, if they have a Social Worker or are linked to Social Services, their gender, their ethnicity, their email and telephone contact details.

 

This information (also called ‘data’) helps us to understand how to improve the service to make sure other young people like you, get the right support.

 

If during the course of getting to know you (during the Group, Mentor, Coaching or Therapy sessions) we become concerned about your safety, or that of someone around you, we will talk to you about getting support from external organisations who can help keep you and those around you safe from danger.

 

We will always try to speak to you before getting other organisations involved, but part of our legal duty is to protect you from danger, so where this is not possible, we may have to do this before informing you.

 

We will ask for your consent to share your contact information with the organisation(s) that we refer you to for extra support and where possible we will ensure that we not only keep you informed of the actions we intend to take but also agree these steps with you.

 

If you have any further questions regarding how we process, store and manage the information you share with us, please don’t hesitate to get in touch with any of our team members.